Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information collected automatically through your use of the Platform, and information from third-party service providers.

Personal Information

• Full name
• Company name
• Email address
• Phone number
• Business address
• Billing information
• Driver license information
• TWIC information
• CDL information
• MC Number
• DOT Number
• Insurance information
• Tax Identification Number
• W-9 information

Account Information

• Username
• Password (encrypted)
• User preferences
• Login history
• User role
• Company profile

Transportation Information

• Booking information
• Shipment information
• Container numbers
• Chassis numbers
• Seal numbers
• Bill of Lading
• Delivery Orders
• Port appointments
• Vessel information
• GPS locations
• Pickup and delivery timestamps
• Electronic signatures
• Proof of Delivery (ePOD)
• Electronic Bill of Lading (eBOL)

Payment Information

For DrayPay services, we may collect:

• Bank account information
• Debit card information
• ACH information
• Payment history
• Invoice records
• Wallet transactions

2. Information Collected Automatically

When you use DrayGo, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Mobile device identifiers
• GPS location (with permission)
• App usage statistics
• Crash reports
• Cookies
• Session information

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Generate freight quotes
• Schedule container moves
• Dispatch carriers
• Verify carriers and drivers
• Track containers and vessels
• Manage port appointments
• Process invoices
• Process payments through DrayPay
• Generate smart contracts
• Maintain blockchain-secured records
• Improve our AI services
• Prevent fraud
• Detect unauthorized access
• Comply with legal obligations
• Provide customer support
• Improve platform performance

4. Artificial Intelligence

DrayGo AI analyzes transportation data to provide:

• Instant freight quotes
• Dispatch recommendations
• Route optimization
• Carrier verification
• Risk analysis
• Compliance monitoring
• Predictive analytics
• Document recognition (OCR)

AI-generated recommendations are intended to assist users and should be reviewed before making business decisions.

5. Blockchain Technology

Certain documents and transactions may be securely recorded using blockchain technology, including:

• Smart Contracts
• Electronic Bills of Lading
• Proof of Delivery
• Digital Signatures
• Payment confirmations
• Audit records

Blockchain records are designed to provide transparency, integrity, and tamper resistance.

6. Location Information

With your permission, we collect location data to:

• Track shipments
• Display driver locations
• Verify pickup and delivery
• Optimize routes
• Improve dispatch accuracy

You may disable location services in your device settings, although some features may not function properly.

7. Cookies

We use cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Improve website performance
• Analyze traffic
• Enhance security

You can manage cookies through your browser settings.

8. Information Sharing

We may share information with:

• Authorized carriers
• Shippers
• Brokers
• Banking partners
• Payment processors
• Identity verification providers
• Cloud hosting providers
• Government agencies when required by law
• Law enforcement when legally required

9. Data Security

We implement industry-standard safeguards, including:

• Encryption in transit and at rest
• Secure authentication
• Multi-factor authentication (MFA)
• Role-based access controls
• Firewalls
• Continuous monitoring
• Security audits
• Backup and disaster recovery

While we strive to protect your information, no internet-based system can be guaranteed to be completely secure.

10. Data Retention

We retain information only as long as necessary to:

• Provide services
• Meet contractual obligations
• Comply with legal and tax requirements
• Resolve disputes
• Maintain audit records

11. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing
• Object to certain processing
• Receive a copy of your data
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

12. Third-Party Services

DrayGo may integrate with third-party providers, including:

• Payment processors
• Banking partners
• Port terminals
• Customs agencies
• Vessel tracking services
• Mapping providers
• Identity verification providers

Your use of those services may also be subject to their privacy policies.

13. Children's Privacy

DrayGo is intended for business users and is not directed to children under the age of 13. We do not knowingly collect personal information from children.

14. International Users

If you access DrayGo outside the United States, your information may be transferred to and processed in countries where we or our service providers operate, subject to applicable legal safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated Effective Date. Continued use of the Platform after changes become effective constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions regarding this Privacy Policy, please contact us: